CompTIA A+ Depot Technician Quiz #39

[ramesh]

You are a computer technician for your company. You arrive at work one morning to find an inkjet printer on your desk with a note attached. The note says that the user is experiencing speckles of ink on their printouts. You turn on the printer, print a test page, and confirm the speckling problem. How should you fix this? Choose the best option(s) from those listed below.

a) Clean the nozzles using the printer's maintenance utility.
b) Replace the ink cartridge.
c) Clean out the printer with a damp cloth.
d) Use denatured alcohol on a cotton swab to clean the print nozzle.

[ShadowWolfe Hellscream]

I believe it's D... '

[ramesh]

Oddly enough no one got the correct answer.

You can fix a speckling problem by wiping out the printer with a damp cloth. Speckling, or confetti, is when an inkjet printer prints out pages with speckles of ink on it. This is caused by ink that has leaked out of the cartridges during the print process and collected inside the printer.

Correct Option(s):

c) Clean out the printer with a damp cloth.

Incorrect Option(s):

a) Clean the nozzles using the printer's maintenance utility. - This would be done to attempt to fix other print issues such as unclear or discolored images.
b) Replace the ink cartridge. - This would be done to fix a problem with faded or blank pages being printed.
d) Use denatured alcohol on a cotton swab to clean the print nozzle. - This would be done to attempt to fix other print issues such as unclear or discolored images.