CompTIA A+ Remote Technician Quiz #47

[ramesh]

You are the Depot Technician at a local technology store. You are waiting on a customer who has a complaint about the service that they received last time they were in the store. You are familiar with this customer, and you know that they are picky of the service they receive. What should you avoid doing in this situation? Choose the best option(s) from those listed below.

a) Arguing with the customer
b) Agreeing with the customer
c) Taking their insults personally
d) Becoming defensive

[Utech22]

Never arguing with the customer .

[Skele Drew]

C and D almost sound like the same thing. All except B.

[ramesh]

You should always avoid arguing with the customer, and you should never take what they say personally. A customer is a person too, and they have bad days and become stressed out. By showing the customer some courtesy it will help with customer relations. By becoming defensive in a situation like this, you could end up losing yourself a customer in the future.

Correct Option(s):

a) Arguing with the customer
c) Taking their insults personally
d) Becoming defensive

Incorrect Option(s):

b) Agreeing with the customer - Sometimes to keep the customer happy, you will need to agree with them. By agreeing with the customer to a certain extent, you will show the customer that you see their point.