CompTIA A+ Remote Technician Quiz #45

[ramesh]

You work as the senior A+ technician at a small accounting firm. Recently the company's staff has grown and you hired an assistant. You begin by telling your assistant some guidelines to follow when working with clients. You tell him that listening is very important on the job because it allows you to understand what the customer is experiencing. Your assistant asks you how much communication time should be devoted to listening. What do you tell your assistant? Choose the best option(s) from those listed below.

a) 37 percent
b) 25 percent
c) 50 percent
d) 68 percent

[ramesh]

Listening is a very important skill to present when working with the public. By listening you are able to gain important information about the problem the client is experiencing and when it started. You will also be able to determine if the client is upset and this will allow you to handle the situation appropriately. When communicating, approximately 50 percent of the time should be devoted to listening.

Correct Option(s):

c) 50 percent

Incorrect Option(s):

a) 37 percent - This is not enough time devoted to listening. When dealing with clients, it is important to listen approximately 50 percent of the time the communication takes place. If you dedicate less than this, they may feel they are not being heard and if you dedicate any more than this they may feel that you are not paying attention.
b) 25 percent - This is not enough time devoted to listening. When dealing with clients, it is important to listen approximately 50 percent of the time the communication takes place. If you dedicate less than this, they may feel they are not being heard and if you dedicate any more than this they may feel that you are not paying attention.
d) 68 percent - This is more than enough time devoted to listening. When dealing with clients, it is important to listen approximately 50 percent of the time the communication takes place. If you dedicate less than this, they may feel they are not being heard and if you dedicate any more than this they may feel that you are not paying attention.