Both companies leave much to be desired.
FLOW post-paid customer. No problems really - just that IMO they do things differently. Here's my take on the two companies. Correct me if I'm wrong. Some info may also be old.
DIGICEL & FLOW
- Prepaid bundles are very good. Makes you wanna switch.
- Calls are per second billing if you go over.
DIGICEL
- Static bill regardless - unless you go outside your bundle.
- 4G service almost everywhere.
- No unlimited data bundle (pre or post).
FLOW
- Bill varies based on usage - always based on your usage within or outside the bundle.
- 4G service in some places.
- Unlimited data bundle (prepaid)
Whenever I do these comparisons I always cite one thing that happened in Portland. Where I had 4G on my Digicel and couldn't load any website but the FLOW on EDGE could load things quite fine. Again - there are places that both providers have no signal (drive from Christiana to Falmouth) and some places where one works better than the other. Overall for voice usage I find that Digicel had fewer dropped calls and you're better able to do voice calls versus FLOW. The dropped calls are about the same. The data seems to be about the same with FLOW being a bit faster even in congested areas. The suggestion is to benchmark both in the places you visit most and make your decision based on that.
I've had cases where FLOW service is completely down for hours. Doesn't run into the next day (not usually) but it is very inconvenient. I've had fewer cases in my own experience of Digicel being totally down. I've had cases where Digicel goes down too, but that's usually in hurricanes or such (which is also very inconvenient).
Based on your own experience I'd say make your decision. I stick with FLOW because they're mostly up and the bundles not bad. Only issue is that the bill always varies based on usage. You'd have to call customer disservice and have them give you what your bill would be like if you used your entire data/voice/sms bundle and work within it.
Knowing the solution doesn't mean knowing the method. Yet answering correctly and regurgitation are considered "learning" and "knowledge".