Always been impressed by Dell's service in Jamaica. I have used it three times. 2 laptops (motherboard and display swap) and a desktop
1. Look up your service tag on the support site. Confirm you have warranty.
2. Call the number or use the web chat / email to log the issue and schedule a fix.
3. A local rep will be in touch with you.
for all three computers, they came to my workplace to fix it.
Workstation: MacPro Server: HP Proliant ML10v2 with TrueNAS 12.0 Core