View Poll Results: Choose the best option(s) from those listed below.

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  • a) Click Yes, finish the wizard, and reinstall the printer driver.

    0 0%
  • b) Click No and use the Windows Help Printer Troubleshooter to fix the problem.

    5 83.33%
  • c) Click Yes, finish the wizard, and run the printer's diagnostic program.

    1 16.67%
  • d) Click No, finish the wizard, and use the printer manufacturer's support site.

    0 0%
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Thread: CompTIA A+ Depot Technician Quiz #41

  1. #1
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    Default CompTIA A+ Depot Technician Quiz #41

    You are moving a print device from one computer and connecting it to another for one of the department managers. You install a new printer on the new computer for the print device using the Add Printer Wizard. However, when you print the test page, the test pattern does not print correctly. The Add Printer Wizard asks you if the test page printed properly. What should you do? Choose the best option(s) from those listed below.

    a) Click Yes, finish the wizard, and reinstall the printer driver.
    b) Click No and use the Windows Help Printer Troubleshooter to fix the problem.
    c) Click Yes, finish the wizard, and run the printer's diagnostic program.
    d) Click No, finish the wizard, and use the printer manufacturer's support site.
    .
    PC - Ubuntu 15.04 64bit Desktop
    HP Pav G60-236US 3GB RAM Laptop, Ubuntu 15.04 64bit and Win7 Home

    "So Daddy, how come you telling me stealing not right when YOU copying DVDs? How come? How Come?"


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  2. #2
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    Default

    b & d poll only allow to select 1 option

  3. #3
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    I'm hoping the wizard sends you to the manufacturer if it can't help you...
    Rooted OnePlus 2 64GB Ed, Android 5.1.1 OxygenOS ; on teifin' AT&T's network; Rooted ASUS Transformer TF101 w/ dock, Android 5.1 KatKiss; Laptop: ASUS X550C, 2.0GHzx2, 8GB, 512GB SSD, Kubuntu 15.10;
    Facebook page: Skeleville Technology Solutions

  4. #4
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    I guess b... '
    ShadowWolfe, signing off *salute*
    /user has permanently disconnected from the Animus.

  5. #5
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    Most of you got it right.

    When a test pattern on a test page does not print correctly, you should click on No when asked whether the page printed correctly, and then use the Windows Help Printer Troubleshooter to try to fix the problem. The Printer Troubleshooter includes step-by-step instructions for troubleshooting many common print problems.

    Correct Option(s):

    b) Click No and use the Windows Help Printer Troubleshooter to fix the problem.

    Incorrect Option(s):

    a) Click Yes, finish the wizard, and reinstall the printer driver. - Depending on the cause, this may fix the problem. However, the Printer Troubleshooter can help determine the cause of the problem and determine how to best fix it.
    c) Click Yes, finish the wizard, and run the printer's diagnostic program. - Depending on the cause, this may fix the problem. However, the Printer Troubleshooter can help determine the cause of the problem and determine how to best fix it.
    d) Click No, finish the wizard, and use the printer manufacturer's support site. - Although this may fix the problem, the Printer Troubleshooter would most likely be quicker, and easier, to use.

    Remember your mentoring team is always here to help.
    .
    PC - Ubuntu 15.04 64bit Desktop
    HP Pav G60-236US 3GB RAM Laptop, Ubuntu 15.04 64bit and Win7 Home

    "So Daddy, how come you telling me stealing not right when YOU copying DVDs? How come? How Come?"


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