CompTIA A+ Remote Technician Quiz #22

[ramesh]

You have just been hired at a Help Desk that supports remote users. A client calls you and explains he is having problems with his brand name computer. He tells you that he recently installed an application from the Internet and it corrupted his Operating System (OS). You explain to him that the OS will need to be reinstalled. Besides the OS installation disk, what can be used to restore the OS to its initial state? Choose the best option(s) from those listed below.

a) System File Checker
b) Recovery Partition
c) CSVDE.EXE
d) This action cannot be performed without the OS installation disk.

[Skele Drew]

Umm... What's CSVDE.EXE?

[ramesh]

Umm... What's CSVDE.EXE?

Csvde.exe is a Windows 2000 command-line utility that is located in the SystemRoot\System32 folder after you install Windows 2000. Csvde.exe is similar to Ldifde.exe but it extracts information in a comma-separated value (CSV) format. This section describes the command-line parameters.

http://support.microsoft.com/kb/276440/en-us

Many brand name and pre-built computer companies are now including recovery CDs or recovery partitions with their product. These recovery resources allow a user to return their computer system back to the factory specifications. It is an easy alternative compared to doing a complete installation.

Correct Option(s):

b) Recovery Partition

Incorrect Option(s):

a) System File Checker - This utility allows an administrator to scan and replace corrupted OS files. This utility would not successfully resolve this problem.
c) CSVDE.EXE - The Comma Separated Value Data Exchange CSVDE command line utility is used to import and export data to and from Active Directory. It would not be useful in this situation.
d) This action cannot be performed without the OS installation disk. - A recovery disk or a recovery partition will allow a user to restore their OS and configurations back to factory specifications.