CompTIA A+ Remote Technician Quiz #4

[ramesh]

You are the junior administrator for your company. You receive a call from a user who is unable to read data from a floppy disk on another user's computer. Upon arrival, you verify that the floppy disk may be read from the original drive in which it was formatted, but it will not read from any other floppy drive within the department. What will solve this problem? Choose the best option(s) from those listed below.

a) Replace the floppy disk drive with a known good one.
b) Format another floppy disk and save the data.
c) Realign the drive's read-write heads.
d) Check the user's floppy drive for loose cable connections.

[zRo ToLeRaNcE]

A or B seem like good options.
The original drive reads it - but none other. That could be the original drive is bad.
I choose A as the best answer.

[ramesh]

A common problem with floppy disk drives is that over time the read-write heads may become misaligned. This becomes obvious if you are able to read and write data on the original floppy disk drive used to format it, but are unable to on other computers. This is due to the improper positioning of the disk when it was formatted. This problem may be temporarily fixed by using a tool to realign the read-write heads or to simply replace the drive with a new one.

Correct Option(s):

a) Replace the floppy disk drive with a known good one.
c) Realign the drive's read-write heads.

Incorrect Option(s):

b) Format another floppy disk and save the data. - This will result in the same behavior as the first disk.
d) Check the user's floppy drive for loose cable connections. - Loose cable connections may result in the floppy drive not receiving power or in the floppy drive not being available. This would prevent a drive from functioning at all.

[Skele Drew]

I'd have done a format myself...

[zRo ToLeRaNcE]

Didn't know that problem was caused by a misaligned read-write head. I've seen that problem for MANY MANY years and always just did a replacement.

How do you realign and get it correctly though?

[techdude]

How do you realign and get it correctly though?

Nice question yo!

But wouldn't it be easier to just replace the drive itself than to do all that?

[ramesh]

Didn't know that problem was caused by a misaligned read-write head. I've seen that problem for MANY MANY years and always just did a replacement.

How do you realign and get it correctly though?

Nice question yo!

But wouldn't it be easier to just replace the drive itself than to do all that?

Check here for tips on repairing a floppy drive:
http://articles.techrepublic.com.com...1-1055927.html