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Thread: Microsoft beats Apple in Customer Satisfaction

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    Default Microsoft beats Apple in Customer Satisfaction

    Microsoft got a bigger boost in customer satisfaction from its latest computer operating system than rival Apple Inc. did from its most recent upgrade.




    A study shows that respondents giving Microsoft a positive grade for satisfaction rose to 67 percent in the week after the Oct. 22 release of Windows 7, from 64 percent the day before it went on sale, according to YouGov Plc, a London-based market-research firm.


    Microsoft’s satisfaction rates rose 14 percent through the end of the year.

    Apple’s Aug. 28 release of its Snow Leopard software resulted in a boost of 1 point to 65 percent in the first week. Through the end of the year, the increase was 6.9 percent.

    “People are saying, ‘Okay, Microsoft got its mojo back,’” he said. “People who were thinking about buying a new PC are more likely to do so now. You’ll see slightly better sales.” Rosoff said the boost is probably also due to the June release of Microsoft’s overhauled Bing Internet search engine.

    Microsoft’s Windows runs more than 90 percent of the world’s personal computers. The Windows division, Microsoft’s most profitable, accounted for about a quarter of the company’s sales last fiscal year.

    “We’re encouraged that we’re delivered a version of Windows that meets what our customers want: a simpler PC that fits with their life,” said Tami Reller, a Windows vice president.

    Apple declined to comment, said Bill Evans, a spokesman for the Cupertino, California-based company.
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    Now that M$ is ironing out their crushes in their cloth of technology...... What will Apple do to stay stemed to the now very high and complicated tree of technology ?..... I've already heard people complaining that the steel look is starting to look outdated.....
    Last edited by Anthon; Feb 5, 2010 at 09:52 AM.
    LAPTOP:- Alienware M11x C2D @1.7GHz, SATA 300GB HDD, nVidia GT 335M 1GB (dis.), Intel GMA HD-64MB (int.), 2GB DDR3 RAM @1066MHz, 1.3MP webcam Running Windows7 64bit
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    apple mi ting deh still : iphone , ipod , macbook air etc....
    370-5652 ...... Only God can Judge Me

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