the reason these customer service reps dont know what a round IDE cable is, is simply bcuz they are not knowledgeable about computers or its peripherals, these ppl are just some ppl who wanted a job and Royale wanted a customer serv rep. I think to work in a place like Royal they should require basic computer skills or knowledge so that customers like me and you wont be frustrated as hell and have to be like (wwwuuuuussssaaaaahhhhh) but c'mon now even if they dont have prior knowledge once you get the job they should at least read a book or two to familiarize themselves with the industry and environment their working in
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