General Internet Connectivity Issues (across ISP's)

[Chrysalis]

Has anyone else spotted this? Users on both flow and cwjamaica (moreso CWJ) have been since this morning it seems, having problems connecting to, or maintaining connections to servers. Overally browsing speed is also slow. Take a look at these speeds from our location (our customers are having the same problem and CWJ has not yet, sent out an advisory.. as usual):


1) Pinging google.com [64.233.167.99] with 32 bytes of data:

Reply from 64.233.167.99: bytes=32 time=750ms TTL=238
Reply from 64.233.167.99: bytes=32 time=748ms TTL=238
Reply from 64.233.167.99: bytes=32 time=874ms TTL=238
Reply from 64.233.167.99: bytes=32 time=835ms TTL=238

Ping statistics for 64.233.167.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 748ms, Maximum = 874ms, Average = 801ms


2) Pinging yahoo.com [216.109.112.135] with 32 bytes of data:

Reply from 216.109.112.135: bytes=32 time=893ms TTL=47
Reply from 216.109.112.135: bytes=32 time=829ms TTL=47
Request timed out.
Reply from 216.109.112.135: bytes=32 time=922ms TTL=47

Ping statistics for 216.109.112.135:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 829ms, Maximum = 922ms, Average = 881ms

3) On further investigation, i did a tracert:

Tracing route to yahoo.com [216.109.112.135]
over a maximum of 30 hops:

1 726 ms 850 ms 843 ms 10.0.0.2
2 857 ms 864 ms 682 ms bsn2-loopback.cwjamaica.com [208.138.43.82]
3 810 ms 852 ms 764 ms 208.138.43.89
4 769 ms 790 ms 827 ms 200.10.152.214
5 585 ms 979 ms 687 ms so-0-2-2-nmi-core01.nwnnetwork.net [63.245.40.9]

6 874 ms 865 ms 806 ms v4-nmi-edge01.nwnnetwork.net [63.245.5.129]
7 451 ms 782 ms 1040 ms border5.ge3-2.asurnet-10.mia003.pnap.net [69.25.
2.49]
8 847 ms 523 ms 651 ms core1.t6-2.bbnet2.mia003.pnap.net [69.25.0.65]
9 919 ms 917 ms 872 ms ge-4-2.r03.miamfl02.us.bb.gin.ntt.net [130.94.19
5.117]
10 853 ms 708 ms 891 ms ae-1.r01.miamfl02.us.bb.gin.ntt.net [129.250.2.1
61]
11 948 ms 802 ms 694 ms as-0.r20.asbnva01.us.bb.gin.ntt.net [129.250.4.1
16]
12 943 ms 951 ms * ae-0.r21.asbnva01.us.bb.gin.ntt.net [129.250.2.1
7]
13 869 ms 760 ms 626 ms so6-2-0-2488M.ar1.DCA3.gblx.net [208.51.6.33]
14 911 ms 658 ms 846 ms yahoo-2.ar1.DCA3.gblx.net [208.51.74.182]
15 827 ms 830 ms 776 ms ge-1-0-0-p101.msr1.dcn.yahoo.com [216.115.108.43
]
16 793 ms 843 ms 914 ms ge7-1.bas1-m.dcn.yahoo.com [216.109.120.205]
17 675 ms 821 ms 918 ms w2.rc.vip.dcn.yahoo.com [216.109.112.135]

Trace complete.

As much as I am not a fan of CWJ's ADSL offering, this problem seems to be above and beyond them. I'd love it if some more fortunate Flow customers could do the same tests and post here. Our customers (hosting) are complaining of course, of slow connection speeds to our servers and, it's difficult to explain, especially to users who are not tech-savvvy in the least (I'm only partially so), that there is clearly something larger at work now, and since this morning.

By the way, a ping of yahoo.com by way of dnsstuff.com (outside of Jamaica) returns this rather good result:

Pinging www.yahoo.com [209.191.93.52]:

Ping #1: Got reply from 209.191.93.52 in 51ms [TTL=57]
Ping #2: Got reply from 209.191.93.52 in 62ms [TTL=57]
Ping #3: Got reply from 209.191.93.52 in 77ms [TTL=57]
Ping #4: Got reply from 209.191.93.52 in 47ms [TTL=57]


Variation: 30ms (+/- 50%)

Shortest Time: 47ms
Average: 59ms
Longest Time: 77ms

Done pinging www.yahoo.com!

[don_corleone]

yup, since about 12AM this morning browsing has been horrible, the thing is i can download fine, but i just cant browse..hmm

[sandor]

same here .. since yesterday
hell trying to check certain email accounts or visit some websites
really wish i had an alternative to this rubbish service that cwjamaica calls 'HIGH SPEED'

then to top it off, i get on my landline to call their 1-888 number and what do i get ... a circuits busy message. what a joke.

[The good guy]

The problem is not bigger than them, they are just too dam lazy to fix the problem. I am sure that you techies here must have seen the complain that digicel people are having. I tried explaining that this was going to happen but as normal you techies think i am carzy.

C&W now buys bandwidth from flow(will be doing it untill there 2 terrabit pipe is here next year then the whole place done . anyways digi takes bandwith from c&W as well. Now to get to the problem about 2 weeks ago i found out that the net was not slow because too much persons were on it( digi) figured that out because my download was still good. But i had problems opeing pages like yahoo uses stuffs like msn messenger, yahoo messenger takes forever to send a message, so i studied the problem and found out that it's a DNS problem from flow.

I am now back to normal with my internet because i am now using another DNS. i change to one in trinidad and have one in the states as backup and all has been well with me so far.

[zerodeth]

i kept loosing internet connectivity , my internet and dsl lights kept flickering and then disappeared and then all the lights went off including the ethernet light i didnt kno cwj had control over that were they upgrading or something jus jus screwing with us

[CyVan]

so i studied the problem and found out that it's a DNS problem from flow.

How did you find out it was a problem with their DNS?

[TwistedPair]

i kept loosing internet connectivity , my internet and dsl lights kept flickering and then disappeared and then all the lights went off including the ethernet light i didnt kno cwj had control over that were they upgrading or something jus jus screwing with us

I have the flickering lights problem too, it takes 30-45 minutes to stabalize. I say stabalize becuase it will connect for 5 seconds and then reboot over and over again.

[The good guy]

CyVan i had to ran a few testes using the DNS of my ISP which i notice that some websites kept timing out, so i search around for a few DNS from bigger ISP's in other countries and when i tried them my messenger worked and i was able to check my yahoo mail with (www.mail.yahoo.com and http://yahoo.com/m1/r.......

Anyways i saw a post today with some guy saying he got flow and he was having problems accessing his mails on his school site so he changed his DNS as well and now he is good to go. So that should confirms what i am saying.

[zerodeth]

are the isp's so powerful as to cause our modems to flicker have they become our new overlords run for the hills

[Chrysalis]

I've been having difficulty all weekend, specifically when attempting to send email. Our mail server is up and running beautifully, but the few thousand individual email users that we host may very well end up with trouble come Monday morning, again, if this problem continues. Take a look at how nasty this is:

Tracing route to mail.chrysalishosting.com [72.3.240.90]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 2 ms 1 ms 2 ms SpeedTouch.lan [10.0.0.138]
3 12 ms * 11 ms bsn1-loopback.cwjamaica.com [208.138.43.80]
4 12 ms 16 ms 12 ms 200.10.152.249
5 12 ms 12 ms 11 ms 200.10.152.199
6 39 ms 41 ms 39 ms so-0-2-1-nmi-core02.nwnnetwork.net [63.245.44.5]

7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * 77 ms 76 ms 97744-www1.chrysalishosting.com [72.3.240.90]

Sure, our email gets through, but it takes a while for the mail client to establish an initial connection to the server, and authenticate.... as would be expected given the mess above.

Does anyone know also if this problem is related to the fact that for the past 2-3 weeks i've been having hell making cell calls via my CWJ phone because the "circuits are busy" or because of "congestion"??

This is most annoying.