Acer notebook sound driver errors

[Aldayne]

I am working on a laptop, Acer Aspire 5610. The person took if from overseas with a sound driver problem. Evrytime the drivers are installed and are being finalized, the laptop gives a BSOD (the one that says something like 'A problem was detected and windows was shut down to prevent damage to your computer" blah, blah. The chipset drivers were already updated and sound drivers are latest. Device manage detects it as a pci device unknown. It uses RealTek high definition sound drivers.

What are your thoughts?

[Aldayne]

A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to be sure you have adequate disk space. If a driver is identified in the stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.

Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

Technical Information:

***STOP: OxOOOOOO7E (OxCOOOOOO5, Ox81E55264, OxF894D150, OxF894CE5O)

Here is the message i've been getting.

[psybuck2002us]

You may well be installing an incorrect driver. Avance, Realtek, etc usually have very similar chipsets, but using one driver on the other has some implications. I use the avance chipset and sometime when i format i forgettingly install the realtek. The sound works, but it echoes and some times it is scratchy. I am guessing that you may have wrong driver installed. Try driverguide.com and find the proper drivers. Try older drivers first, since that latest ones are giving trouble.

[Aldayne]

The realtek drivers are definately the one. I realixed that the installation is referring to a WDM folder that is missing. Presently downloading a different driver copy so hopefully that works.

[Aldayne]

Apparently the realtek drivers and modem drivers for this acer were integrated into one installation. The modem drivers were missing because the WDM folder to which the soound installation was referring was not present. So all and all it cool now.