Im sure it was a mistake.. if it was a transfer and ur contract is up on the original a/c, then you can gwaan bout ur business
i hav 1+1 lol 3Mb connections. one line had no dsl at all, i called cw on fri the 25th and by tue the 29th someone came by and did the setup. even tho I hav yet to get the full 3Mb on that line, only 2.5 highest so far, I do get a constant 384up tho. However that line has some noise on it (haven't installed all the filters yet).
The other line previously had 1Mb i called about the upgrade a day after it was announced and it was hooked up 2 weeks later (rite after i got a 50us bill for 1Mb). Service was unstable for the first cpl days, speed kept fluctuating & i kept getting diconnected & reconnected at lower & higher speeds. Then it balanced out at 381up 3071dwn