According to police reports, during the period December 23 to 26, 2003, certain RBTT debit cardholders were able to access unauthorised cash through the Multilink network via ATMs owned by other financial institutions. The unauthorised access resulted from a glitch in the RBTT's system.
"The system was changed on December 23, and this was done and co-ordinated by our people and the U.S.-based software provider. The change was not done 100 per cent as it should have been, and the problem affected mainly ATM machines owned by other banks where the messages sent via the communication system to the ATM machines used by other banks were not received," Mr. Sinanan explained.
"As soon as the problem was identified on December 26, it was addressed and corrected and the system has been fully operational since that time. We have implemented additional control measures to prevent any similar recurrence in the future."
According to Mr. Sinanan, an incident of this nature happened before with 'the market in Trinidad'.