Team,
I am aware that there is a lot of information in regards to this new virus that has been released. The best thing that we can do at this point is ensure that if they have Windows XP is to make sure that their firewall is turned on and that they have the latest critical updates installed on their system from Windows Update.
I would ask that you all periodically check the following links/sites for updates:
http://www.microsoft.com/security/ , the Windows Update site itself for all of the latest information. MS has expected that something more concrete should be made available soon.
-Remember Virus Support is best effort support only, Let’s not waste time on calls that are out of our Support Boundary at this time. Until an update is made available please advise your customer that MS is working on a solution and when one is provided it will be placed on the Windows Update site along with the other critical updates. Encourage them to check with the Windows Update site often and refer them to the following links for the latest information
http://www.microsoft.com/security/