I use Flow's Triple Play bundle for Internet, cable and telephone. My fixed line telephone plugs into an Arris modem. For the past week, the phone lights on the modem have been off and my telephone displays 'No line'. I am thinking that either the phone service needs to be reactivated from Flow's office or I need a new modem. Has anyone in the group had a similar problem? If yes, what was the solution?
I am still waiting on Flow after reporting the problem 9 days ago and calling for an update several times since. The promise I have been getting since last Tuesday is 'Within 24-48 hours someone will call you'. I am still waiting. On one of my calls, I was transferred to six different persons, including at least two in Guyana. Is this a record?