Hey Guys, I really hope someone out there in the community can help or advise me on this frustrating and ongoing problem. As the title states, my call credit keeps getting reserved for data. I do not know what is causing this to happen and either does Flow. It all started in August of 2017 when LTE was in testing in my area. My phone had detected the LTE signal, and I did a speed test without a purchased data plan. I notice that from then on, whenever I have a LTE connection. My call credit, sometimes some of it is gone.
I called Customer care many times, having spoken to many clueless agents over the months. I finally got an agent who advised me that maybe the issue is with my Sim Card, so I was advised to get my sim replaced with one of the LTE sims. Having purchased my Sim Card back in December of 2016. It was compatible with the LTE Network, but it was not an LTE sim. I had the Sim Card replaced and upgraded to the LTE ones. I notice that when I inserted the new Sim into my phone, No APN was selected, so I selected the Lime Prepaid Internet APN. And then reset via airplane mode. Thinking that the problem was now solved, I had doubts. After four hours I checked my account balance, and saw that $100 was gone. I know now that the issue has not gone away, nor solved by the Sim swap.
I am very frustrated now, as I don't know what to do. And neither does anyone at Flow, apart from being advised to change Network Mode from LTE/WCDMA/GSM auto to just WCDMA/GSM and changing apn from prepaid to postpaid, as well as calling customer care for them to turn off data connection from the networks end, Then calling them to turn it on again when I need it. Nothing seems to fix the issue permanently.
I am asking anyone with knowledge of this or any fix to the issue, to please assist me, Also is there anyone else out there having this issue, or a similar problem?. I am very frustrated, as I remember needing to make a call, and when I dialed the number. I was told i have no credit, so I had to beg a stranger a call. This issue seems to only happen when I am in an LTE covered area. Where I live has LTE now, so the problem is there unresolved. I am wondering if it is the Cell tower that my phone is connected to, that is causing the problem. This all started when I did that speed test without a data plan, while the LTE Network was in testing. So its either that, or Flow has a bug on their system. I don't see or hear any complaints about this issue on Social Media or via customer care. So I guess this is probably localized to me. Anyway, hope there is someone who can help or advise me on procedures to solve this issue, Thank you.