Correction, the maintenance fee is $15 JMD
A long time mi a tell unnu seh ""digicel"" a !@#@!%$#^ teif, but no man! The bigger better fool unnu ___sour lime a dweet
MY OWN HOUSE, CAR AND BUSINESS, LOVELY WIFE AND KIDS
Telecommunication company Digicel is to refund prepaid customers the unannounced monthly maintenance charge it began imposing on some of them on June 22.
The Office of Utilities and Regulations (OUR) is probing the matter.
In the meantime, Digicel, in response to Gleaner queries said as a "good gesture", customers charged for the month of June will get back their money.
http://jamaica-gleaner.com/article/n...aintenance-fee
I hardly used my Digicel. Just for the 25 after 5 promotion. I'm not even sure what they're using currently. I had a dual SIM phone and accidentally purchased a single SIM. Since then I've parked the Digicel in a secondary phone that gets left at home daily. Don't use them much - no need.
Knowing the solution doesn't mean knowing the method. Yet answering correctly and regurgitation are considered "learning" and "knowledge".
I find it improbable the fee implementation was handled this way by accident. This is a company that understands marketing and could easily have gotten the word out ahead of time had they chosen to do so. If I were a cynical man, I would say that they figured the target customer wouldn't be paying close attention and if credit went missing they would just shrug their shoulders wondering how di credit done already.
I keep an emergency Digicel phone around but don't actively use it so I was affected by this. I only knew something was going on because I saw the apology text message. I've looked through the SMS history but see no notice of the change in TOS, mention of the maintenance fee or maintenance fee charge. Just many promotional texts from Digicel. Funny how that works eh?
I'm sure there will be some public displays of contrition but in the end they will manage to extract what amounts to a minimum use tax.
New Digicel Prepaid Fee 'Indefinitely Halted'
http://www.jamaicaobserver.com/lates...initely_haltedThe Office of Utilities Regulation (OUR) said it was informed by Digicel yesterday that the recent charge of a prepaid maintenance fee (PMF) to customers whose monthly spend falls below $50 has been “indefinitely halted”.
This action follows the OUR's intervention in response to Digicel's implementation of the PMF onJune 22. In a letter to the company, the OUR asked that it provide evidence that customers had been given sufficient advance notice; the exact amount to be charged and the basis for such a charge.