"Technical Support" - A Small Rant (Local Services)

[pezz]

I feel your pain lol, I'm surprise more people are not complaining about LIME's customer service agents with their heavy spanish accent, its makes communicating with them even more difficult on top of the usual frustration faced with them, I dread having to call those people.
Trust mi I not waiting 2 years for a rebate... when I have issues requiring a rebate after two or so months of waiting I contact the Consumer Affairs Commission, those ladies typically get my rebate issue dealt with fast.

Lime Outsources their customer service?

I knwo alot of companies are doing that these days.

[khat17]

FLOW does so too, but at least is people that speak English as their first language. The Trinidadian accent not bad - but them Spanish accent persons make it hard to get some simple points across. Each time I called I asked about the SIM provisioning you know? *sigh*

[pezz]

FLOW does so too, but at least is people that speak English as their first language. The Trinidadian accent not bad - but them Spanish accent persons make it hard to get some simple points across. Each time I called I asked about the SIM provisioning you know? *sigh*

That should be illegal.... With the unemployment rate so high why are they outsourcing?

[DarkAngel]

Lime Outsources their customer service?

I knwo alot of companies are doing that these days.

I suspect their call center is located in some third world Latin American country where they pay the people slave wages.
After LIME's acquisition of Flow gets finalize one can expect them to consolidate and move Flow's customer service to those Spanish accent people as well *sigh*.