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Thread: Handling Customers - Experiences In The Field

  1. #11
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    All prices are clearly printed and posted. Data recovery is 5k if I can get the information off. Deposit is $1000 and is not refundable. All of that is clear.
    Knowing the solution doesn't mean knowing the method. Yet answering correctly and regurgitation are considered "learning" and "knowledge".

  2. #12
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    Quote Originally Posted by khat17 View Post
    All prices are clearly printed and posted. Data recovery is 5k if I can get the information off. Deposit is $1000 and is not refundable. All of that is clear.
    Well you aren't doing something right then.
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  3. #13
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    Well it was my tech that spoke with the customer and not me directly. There may have been some disconnect there. Already spoke to him about it - we'll see if there's a repeat of that.
    Knowing the solution doesn't mean knowing the method. Yet answering correctly and regurgitation are considered "learning" and "knowledge".

  4. #14
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    Will the customer come back for more work to be done? If so, just add the outstanding amount to future jobs. You can recover the money over time.

  5. #15
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    Customer called to say they'll come for their stuff and pay the cash. I guess good sense prevailed.
    Knowing the solution doesn't mean knowing the method. Yet answering correctly and regurgitation are considered "learning" and "knowledge".

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