Abuse of Service
Flow manages its network with one goal: to deliver the best possible broadband Internet experience to all of its customers. Your Flow service is provided over a state of the art Broadband network. This network provides a shared internet service, meaning that bandwidth is shared among all customers and the activities of some customers can adversely impact the experience of others.
Flow uses reasonable network management practices that are consistent with industry standards, to try to ensure that all users have an ideal experience and that no one user through excessive use will negatively impact others.
The following activities in conjunction or individually may constitute a violation of this AUP and can result in the application of this AUP by the Company to reduce a particular User’s bandwidth consumption for a period to be determined by the Company in its sole discretion:
(i) Aggregate bandwidth usage in excess of more than a factor of ten (10) times the average User usage during a calendar month.
(ii) Usage patterns that negatively impact other customers on the network.
(iii) Any other criteria that the Company may in its sole discretion develop and implement from time to time.
The Company may take such measures as it deems necessary, including but not limited to the termination of service, restricting capacity during periods when other Users may experience unsatisfactory service due to the actions of a particular user.