paulwell under pressure

[sandor]

very interesting this ...

PHILIP FEANNEY Paulwell, attorney-at-law and Minister of Commerce, Science and Technology, must be a worried man.

This, as news emerged late last week that Teleservices Jamaica Ltd., another high profile call centre company, was placed into receivership. He must now be bracing himself for another round of criticism likely to be levelled at him by the influential private sector and the parliamentary opposition. Such criticism is likely as the Minister continues to fail in his promise to provide 40,000 jobs, despite hundreds of millions expended from the now reorganised Intech Fund.

What does this mean for Paulwell's career as a politician, and will he ever realise his dream of becoming Prime Minister of Jamaica? His continued failure to provide even a quarter of the 40,000 jobs he promised in the run up to last October's General Election and his refusal to accept responsibility by stepping down when NetServ Jamaica crashed and with it hopes of 10,000 jobs, may have sealed his fate.

Teleservices, which began operating locally in 2001, was to have provided 14,000 of the 40,000 jobs. However, the latest staff count shows only about 1,100 jobs spread over its Portmore, St. Catherine, and Montego Bay, St. James, operations.

full story - http://www.jamaica-gleaner.com/gleaner/20030609/news/news3.html

[matronyx]

I HATE when they bracket tele-service centers with IT.
Why they don't do this thing the right way??? Instead of dashing weh di money, why they don't offer it to some REAL IT companies that can better educate the minds of all the young people leaving high schools only to sit at home browsing the net.

It pains me. >:(

[Nastrodamus]

God Bless .... SITEL (now E-Services)

Little to no support ..... and now the most properous of the lot.

Oh and they actually do stuff that is IT related. I still have no idea why they consider Teleservices --- IT, gots to agree with you there tronyx.

[matronyx]

God Bless .... SITEL (now E-Services)

Little to no support ..... and now the most properous of the lot.

Oh and the actually do stuff that is IT related. I still have no idea why they consider Teleservices --- IT, gots to agree with you there tronyx.



Thats because SITEL isn't a brainchild from the jamaica government. The guy that started SITEL, Patrick Casserly, is a genious !!!! He used to work with my company before they became ACS, he left and thought about doing his own thing. Trust mi yourt, mi respect dis man cause him always thikning bout the yout who a try supn new.

But like I say, the people running th IT development in this company need to watch TechTV a lil more, or supn... cause fi dem ideas more than often stuck somewhere in the 18th century. 8)

[wheelman]

true Matronyx...callc enters are not IT jobs, unless you do technical support for a web hosting company ;D

[matronyx]

true Matronyx...callc enters are not IT jobs, unless you do technical support for a web hosting company ;D


Well, that certainly is different, i know you of all persons would pick up and leave if you were answering telephones the whole day, having to put up with people who think you came into the world to scratch their back.....

[DarkAngel]

They could all come tumbling down and it would not matter, so far we have Teleservices, Netserve, Jamaica call center, Caytech etc... and Millions of dollars down the drain, there was a lot of chat about the misappropriation of the Intech fund and calls for Paulwell's resignation, and what has happened to him? He has been embraced by his fellow party members and the prime minister, he has retained his seat, retained his Ministerial portfolio as Technology and Commerce Minster, still drives his nice car, and live in his nice house, while the county continue to suffer from the lost of all that money.

Is there any plans to change the current path ? NO infact Paulwell in a radio interview today said he "still expected to see growth in the IT sector in Jamaica" and that he is "still convince in the IT prospects- in fact Jamaica is the leading provider of telemarketing services in the Caribbean even surpassing Dominica Rep."
Apart from his silence in parliament (which doesn't mean a thing, because other parliamentarians fall asleep in there) it does not look like a man under any pressure to me, he seems quite contented, hey remember he said "my hands are clean" so what's there to worry about?

[Chris]

... Apart from his silence in parliament (which doesn't mean a thing, because other parliamentarians fall asleep in there) it does not look like a man under any pressure to me, he seems quite contented, hey remember he said "my hands are clean" so what's there to worry about?

Pontius Pilate also claimed that his hands were clean before he handed over Jesus to be crucified ;)

[sandor]

don't worry people, as you will see when you click the link below, your Technology minister is quite optimistic about Jamaica's I.T. programme
http://www.radiojamaica.com/e-news/rjrenewsdaily.php?id=3376

[finni03]

Personally me no like the Call center ting. It provides jobs for Non-Techs but it's definately not a Tech Job. What makes it worst is that most of the Tech stuff involved in call centers are handle for the U. S. (VERY BAD THING). Our guys here rearly get to touch the networking (esp. over Satalite) and other hardware and software involved. That's why I rate the radical Sitel Guy (Casserly). He is a BIG THINKER. He does'nt want outsiders to dictate how to run his show. He believes in our strength.

[Chris]

don't worry people, as you will see when you click the link below, your Technology minister is quite optimistic about Jamaica's I.T. programme
http://www.radiojamaica.com/e-news/rjrenewsdaily.php?id=3376


bwoy Sandor, I thought you were coming with something serious there ;D

[yogi_hm]

They could all come tumbling down and it would not matter, so far we have Teleservices, Netserve, Jamaica call center, Caytech etc... and Millions of dollars down the drain, there was a lot of chat about the misappropriation of the Intech fund and calls for Paulwell's resignation, and what has happened to him? He has been embraced by his fellow party members and the prime minister, he has retained his seat, retained his Ministerial portfolio as Technology and Commerce Minster, still drives his nice car, and live in his nice house, while the county continue to suffer from the lost of all that money.

Is there any plans to change the current path ? NO infact Paulwell in a radio interview today said he "still expected to see growth in the IT sector in Jamaica" and that he is "still convince in the IT prospects- in fact Jamaica is the leading provider of telemarketing services in the Caribbean even surpassing Dominica Rep."
Apart from his silence in parliament (which doesn't mean a thing, because other parliamentarians fall asleep in there) it does not look like a man under any pressure to me, he seems quite contented, hey remember he said "my hands are clean" so what's there to worry about?



Well the difference with the rest of those centers and Sitel is that they were call selling stuff, meaning they had to call persons and convinced them to purchase there products. While Sitel it's the customer who call for help with various electronic products. Sitel used to provide customer service for palm, I know they kow provide a wide range of support for phillips products.ACS I think is the biggest one that we can is really it, if memory serves me right they actually do coding there.

[yogi_hm]

I wonder if paulwell would give us locals one of those big lones to start a real IT company?

[Nastrodamus]

That's why I rate the radical Sitel Guy (Casserly). He is a BIG THINKER. He does'nt want outsiders to dictate how to run his show. He believes in our strength.

I agree so much its not funny.

I remember when his workers found a fault with the palm USB cradle. He inturn reported it the Palm inc. head quaters and they argued saying, who are they to say whether something is wrong with their equipment.

Strongly believing in his staff...Casserly terminated the contract with Palm Inc. He could have kept it and made money at the expense of headaches of his workers, but he didn't settle for mediocrity. He opted to fully supported his workers.

This has gained him much respect on the International market. Hence the number of accounts that he has and pending ones. I also respect his business sense. Rather than take a number of Contracts. He carefully selects which one at a time and employs persons for that particular one after comfortably being organised and everything in a stable condition, now seeks to go further.

Why the hell am I ranting so much about this man and him business???

He should be used as an example. SITEL (now E-Services) is one of the most prosperous IT companies in Jamaica. Taking into consideration, where it is, and where it is coming from.

The Minister of IT needs to learn from people like these and stop waste mi tax money and mek mi haffi a pay more while him get weh scotch free. (mi bex man cho)

Him not even look like him knowledgable bout IT much more IT management and marketing which is a whole different ball game. Not for Llama's, not at all. IT is not as easy as it may appear, and you can be sold 6 for a 9 if you are not knowledge able about what is going on.
Hence the waste of the InTech fund, NetServe....et al

[Nastrodamus]

Maybe I was a little too harsh

[matronyx]

Maybe I was a little too harsh


Hardly.... i can bet that if you go up to the "man" in charge of IT in Jamaica, and ask him about 802.11b vs 802.11a he will not know what you are refering to....which is bad :(

[Nastrodamus]

This is getting hilarious.

Yet another international "IT company" better yet.....Call Service Company, seeks to purchase Teleservices. E-Services, commonly known as SITEL(a local company) is also interested in the purchase of Teleservices.

Lets see who them going to sell it. Paulwell think him under pressure yet. Just wait.

[sandor]

Upbeat Paulwell recrafts plans for IT sector (http://www.jamaicaobserver.com/news/html/20030622T000000-0500_45416_OBS_UPBEAT_PAULWELL_RECRAFTSPLANS_FOR_I T_SECTOR.asp)
Technology minister puts NetServ scandal behind him, saying we should not be timid.
CONFIDENT his NetServ embarrassment is behind him, Commerce, Science and Technology Minister Phillip Paulwell is recrafting his plans for the services sector -- including the information technology (IT) branch -- insisting that it is still the main hope for generating economic growth and job creation.

Paulwell's "new directions" are aimed at the creation of more high-end, knowledge-intensive jobs that can earn larger incomes for what, he said, is readily acknowledged as a talented and ambitious Jamaican workforce.
More at the link above

[sandor]

Tech. Minister still upbeat about prospects for call centres

Technology Minister Phillip Paulwell is still insisting that there are good prospects for employment through the establishment of call centres in Jamaica.

This optimism comes despite the failure of several such ventures over the past two years.

According to Mr. Paulwell, while some of the call centres have not done well, the sector can succeed with some recommended adjustments.

full story - http://www.radiojamaica.com/e-news/rjrenewsdaily.php?id=3679

[pigeonflight]

I wonder if paulwell would give us locals one of those big lones to start a real IT company?
for real.... for real.
What would it take to get one of those loans (assuming you're actually offering IT services and not teleservices)?

[Nastrodamus]

Ahh Bwoy,

I am begining to wonder if I am the one who has a wrong impression of what IT involves.

[sandor]

I am begining to wonder if I am the one who has a wrong impression of what IT involves.
ministry of commerce & technology = ministry of commerce & call centers

[JA2]

Well, that certainly is different, i know you of all persons would pick up and leave if you were answering telephones the whole day, having to put up with people who think you came into the world to scratch their back.....


Story of my life, man.

[JA2]

ministry of commerce & technology = ministry of commerce & call centers


If they did their homework on the feasibility of this type of business like they should have, they would have come across articles like this one (stumbled across on a random Google search):

http://www.telemarketing.com/21fail.html

The illusion is that the nation benefits greatly from this type of business, which is supposed to bring new technology to the forefront of the nation's IT sector, but in reality all the so-called "new technology" is really the latest & greatest (not to mention pretty expensive) IP telephony that utilizes high-speed voice/data switches, an array of high-speed fiber-optic T1/T3/E3 links, ultra-fast workstations (go Dell!), IP phones, high-level network management systems, etc. Typical tech sales pitch.

Get past the fanfare and trumpet-blowing at the launch, and business is basically humans using this great technology to call other humans trying to sell them products they dont want to buy, or were interested about in the first place. As time progresses, business flounders and eventually flops as employee turnover increases due to callers growing frustration over continual abuse by people on the other end of the line ("why do you keep calling me?", "how the hell did you get this number???" "get the **** off my damn phone").

It's almost common business sense to figure out that this kind of business can't last. Show me one Jamaican Telemarketing company that has managed to last five years or more without some serious cashflow problems due to diminishing sales and increasing operational expenses.

We need more developers, network managers, hardware/software engineers - enough that we have to export them because we cant hire them all.... instead of 40,000 people learning to read a call script perfectly.

All in favor?

[Chris]

...
We need more developers, network managers, hardware/software engineers - enough that we have to export them because we cant hire them all.... instead of 40,000 people learning to read a call script perfectly.

All in favor?


Aye! ;D

[Nastrodamus]

Lets start an IT company......

The minister makes it look easy so why not?

:D

[finni03]

Start a commpany yes. But get tax payers money from where. Paulwell can. We can't. May be what he should do is lend some of that money to Tech Jamaicans with vision. I am sure we could make Jamaica the Tech Capital of the world, but we need good telecom. C&W is holding that up.

[Spawn]

I agree so much its not funny.

I remember when his workers found a fault with the palm USB cradle. He inturn reported it the Palm inc. head quaters and they argued saying, who are they to say whether something is wrong with their equipment.

Strongly believing in his staff...Casserly terminated the contract with Palm Inc. He could have kept it and made money at the expense of headaches of his workers, but he didn't settle for mediocrity. He opted to fully supported his workers.

This has gained him much respect on the International market. Hence the number of accounts that he has and pending ones. I also respect his business sense. Rather than take a number of Contracts. He carefully selects which one at a time and employs persons for that particular one after comfortably being organised and everything in a stable condition, now seeks to go further.

Why the hell am I ranting so much about this man and him business???

He should be used as an example. SITEL (now E-Services) is one of the most prosperous IT companies in Jamaica. Taking into consideration, where it is, and where it is coming from.

The Minister of IT needs to learn from people like these and stop waste mi tax money and mek mi haffi a pay more while him get weh scotch free. (mi bex man cho)

Him not even look like him knowledgable bout IT much more IT management and marketing which is a whole different ball game. Not for Llama's, not at all. IT is not as easy as it may appear, and you can be sold 6 for a 9 if you are not knowledge able about what is going on.
Hence the waste of the InTech fund, NetServe....et al




I've heard about this guy alot, don't know him but it sounds like he could be an excellent consultant to Minister Paulwell, somebody could send him an email making the suggestion. Sorry, he's probably convinced that he's doing an excellent job...

[GodKid]

;D ;D ;D ;D ;D ;D ;D ... but then again maybe that should be :'( :'( :'( :'( :'( :'( :'( :'(

Why you ask? Simple. The US is passing two bills to invoke a "Don't Call Me" list and a "Don't E-mail Me" list.

Both are poised to make HUGE bites into the direct marketing schemes that make call centres possible! Meaning.... if our IT minister doesn't wise up soon we're gonna have something WORSE THAN NETSERV on our hands!!

Imagine ... call centres unable to call 60 - 80% of their US market, and then Jamaicans here and begin to lobby for the same kinfd of privacy laws here.... "IT development" simply will crumble ... :'( :'( :'(

I think we should probably try to work on getting an inside link.. or an influential link to kinda open up the Minister's eyes to th imminent demise of his last hope... and what has come to be Joe Public's perception of IT

[GodKid]

.... he could be an excellent consultant to Minister Paulwell....

The Minister already has an advisor.. it's the same guy that in a presentation to a High Commission for IT development presented on multimedia in contemporary Jamaican music.

Now, I'm a multimedia freak .. but if yuh representing a country, to the High Commission of IT develoment for some foreign INVESTING body .. yuh cyaan fin suppm a likkle more along the lines of WHOLISTIC IT DEVELOPMENT fi talk bout??

sorry.. mi nuh waan step pon nuhbaddy toe.. but c'mon...

if the people with the opportunities don't use them productively what will happen to the rest of us?? ??? ??? ???

[Nastrodamus]

Maybe its some thing to do with Money and not caring anymore.

[matronyx]

Maybe its some thing to do with Money and not caring anymore.




Do you suggest we get the CareBears to handle this? Or should we call the Planeteers?

[Spawn]

Aaaaaaaaahhhhhhhh... I've got it Captain Jean Luke Pickard of the Starship Enterprize can help, he an IT guy. ;D ;D ;D ... On a serious note, our IT sector is in great danger if this guy continues to convince himself that he's doing an excellent job. He darkness needs to be enlightened 8) :o

[Spawn]

Maybe its some thing to do with Money and not caring anymore.




It would appear that in politics in Jamaica, if you CARE YOU'RE OUT, so the slogan is: MAKE MONEY AND DON'T CARE OR CARE AND BE EXPELLED... :D :D :D ;D ;D ;D

[igodit]

The Jamaican Govt. has not really fostered IT in Jamaica. You can see how even 8 year olds are learning about simple mechanics like robotics and logic AI. If were wanted to do that then we may just have to abandon Jamaica. Then we can't take what we learn back the Bamaica, because we would be the only with the vision.

Call Centers and all that is BS, we need true innovators in Govt. to drive IT. They give a few year 2 in fact to pick up the pace by dropping the taxes on computer item. Them stab us in the back.

Rubbish!

[sandor]

Paulwell concedes 'do-not-call list' could hurt telemarketers (http://www.jamaicaobserver.com/news/html/20030928T040000-0500_49586_OBS_PAULWELL_CONCEDES__DO_NOT_CALL_LIST __COULD_HURT_TELEMARKETERS.asp)

[BlackCryptoKnight]

Seriously though, aren't there any Techjamaicans who work in govt. (even the Ministry of Technology) that could clue Mr. Paulwell in on some facts? Send the man an email with a link to Techjamaica.com or something...slip a note under his office door...anything.

He's got to give up this Call Centre rubbish and focus on some real IT. It's looking really bad now....

[Chris]

Telemarketing is seen in the same light as spamming by many in the US. Hmmmm ... building up a country's IT sector based on spam-like activities ???

[Nastrodamus]

Chris.... if you really look at it..... Telemarketing is spamming. The difference is people limit spam to text...I don't why.

[Xenocrates]

It's actually quite curious to see this thread unfold. However, a few things become immediately apparent after reading this, and although I'm not sure why I didn't respond sooner, perhaps now might be the time:

Paulwell is not under the least bit of pressure. I speak from personal experience. He is being padded by the PM. The most he ever got was a slap on the wrist and a pat on the back with the expression "Youthful Exhuberance" tacked onto him by his empathic boss. He is being treated like a kid who is new to the business and who is allowed to make his mistakes. Bear this in mind and you will see why he does what he does. Sometimes his decisions are a hit (originally removing tax from IT products) and sometimes they are a miss (NetServ, this telesales BS... etc.) It is these things that matter to the PM - his youthful ideas. None of the other politicians are bright enough to come up with these ideas.

Contrary to popular belief, Mr. Paulwell is quite tech savvy. Having had to deal with him personally on a few occasions, he is quite consciencious about his IT knowledge. In fact, he does his own configurations for his PC (unlike the other ministers who call in an IT admin to do the job). He is the one pushing for Linux in Jamaica's Gov't by the way... think about that for a second...The boy is dual booting MDK 9.1 & XP on his laptop. Does that make him tech enough?

[Xenocrates]

So why is he making so many mistakes? Well... Paulwell has degrees in Politics. That's the subject matter of which his doctorate entails. None of his degrees are directly affiliated with IT. That means, right out of the box, he is a politician, not a Tech Guru (did I just say that out loud?) IT is just his second love. Since he has previous experience in the field, who better to do the job?

This means that he needs consultants to inform him of the latest trends. He could simply read magazines on the subject matter - but which politician has the time to keep abreast of all of these changes? He has a job to do. Now in doing that job he has to make the best decisions he feels will support the mass of unemployed Jamaicans which at the same time suit his portfolio. That's where the clash occurs.

Paulwell, while somewhat tech savvy, is not adequately clued in to the country's needs. Not the country's IT needs, the country's NEEDs. Period. So no matter how tech Savvy he is, where he fails is his lack of understanding in how to turn that knowledge he has into something meaningful for the country. I've seen this personally with his apparent misdirection of what IT sectors in Jamaica are growing the fastest (Web Development, Solution Integration, Hardware Sales & Services).

[Xenocrates]

Now if Paulwell was half as smart as our own Nastro, he would start tackling the problem from the root. What is the root?

EDUCATION.

There's no point in providing IT services (or call centres as it were) without the proper human resource base streaming out of our schools. Socrates teaches that the prosperity and direction of a society is largely dependent on what type of education the youth receive.

The kids in Somalia and Palestine are trained to use guns and strap themselves in 40 lbs of C4 to blow up buses from an early age. Therefore, they're breading a violent society.

The kids in Germany are trained in the sciences of physics and mathematics from an early age. Therefore, they're breading a society of engineers, physicists and world class auto makers.

The kids in Japan are meticulously trained in the art of innovation in any field. Therefore, Japan has a society of highly evolved thinkers, innovators and VERY large multinational companies (Matsu****a, Mitsubishi, Suzuki, Toyota, Daewoo, Honda, Sega, Nintendo.... do I need to continue?)

The kids in America are taught to be self righteous, self-serving and egotistical - along with everything else that the other countries are teaching their kids. That's why America is the last super power.

What are we teaching our kids? I'll leave that question to the boards.

[Xenocrates]

If Paulwell wants to change this country into something that will make his Portfolio shine, he has to take his fingers out of the Industry at the top level and start planting the seeds at the root. If you change the root, you change the tree.

IT Innovation in the country is one thing, but for Innovation to actually flourish, you need Innovative minds. Without them, you will only have a situation where you have one big thinker, and a thousand followers. Through improved IT education at an early stage in the academic development of our youth, it IS possible to turn Jamaica into the IT hub of the Caribbean. In such a case, the youth are more inclined to be constructive instead of destructive thinkers.

So not only would he have tackled the IT innovation issue in Jamaica, Paulwell would also be tackling issues such as:

Social Development - Statistics have shown that societies in which IT is a fundamental requirement in student education have a significantly higher literacy rate and significantly higher percentages of young adults holding qualifications at the tertiary level.

Poverty - Because society is greater infused with Innovative thinkers, we see the rapid development of newer types of businesses, hence the spawning of thousands JOBS! Where in the aforementioned case, we have only one or two big thinkers and a thousand followers, we will have Hundreds of big thinkers, and hundreds of thousands of followers. So an exponential explosion of IT business development will put a significant dent into our Poverty rates, by spiking our GDP. But what do we see happening instead? US companies are coming here to milk our human resources. Companies like Indusa and a number of others in the Mobay area are classic examples. The profit made from these companies are leaving the Island - hence detracting from our GDP....

Social Security - IT (once grasped at an early stage of cognitive development) is an extremely addictive field of study. Our youths will be more concerned about making money through something they love to do (which kid doesn't like fooling around computers?) than making money through something which might cost their lives. Look at the crime rates of developed countries! None of the current steps by the PM or security minister will solve our crime epidemic.

[Xenocrates]

It is Education that changes minds. Without educaction, Jamaica will be nothing more than an island mass populated by hoodlums and hooligans who believe that their animalistic inclinations are the only way to get things done. IT education is a massive field that is still unchecked. Kids in America are IT schooled from the kindergarten stage. Our kids are schooled in IT at the secondary level. That's just not good enough.

...unfortunately, Paulwell can't do this with his own portfolio. This is an initiative that has to be undertaken by the PM himself. So it is pointless to bash Paulwell at this stage. There's only so much he can do. The PM is the one that needs to take new legislations in this matter, not Paulwell. Paulwell is merely a facilitator. It is the PM that has the power to author this change in Jamaica.

It is with this in mind, that I believe our own Nastrodamus (based on a post I saw in another thread) is a far more pre-emptive thinker than our hapless IT minister (and is perhaps a better candidate for the position). It goes to show that ones qualifications can't determine their performance. It also proves my point: IT Education is the next step necessary for boosting the country's development. The mere fact that Nastro has those ideas is living evidence of that.

I rest my case.

[BlackCryptoKnight]

Point taken Xeno.

I just wonder what it is that his consultants are telling him? As you say, he does appear to be misinformed.

Would it be possible for you to get him to log on to Techjamaica.com so we could post questions to him, and have him answer himself? Maybe what he needs is to hear a broader perspective from real people actually in the field so he can stand a better chance of coming up with winning ideas. It's worth a shot I think.

[Nastrodamus]

Xeno.....

Honestly, I am flattered. Thank you for your kind words.

Its good to know that SOMEONE is listening, and has the vision to see what this country needs.

Senario.....
Who really expect a majority of Jamaicans to pay the toll at the bridge? If you didn't think that JAMAICANS would use a by pass or better yet CREATE one for themselves, you are not worthy of 2 dollars of my tax money.

ok that was off tangent.... Anyways....

Jamaicans are naturally workers, believe it or not. However they don't like to work for nothing minimum wage or less. It don't make sense.

People have no money cause they have no jobs. People have no jobs because they have no education. People have no education cause they have no money. You see a cycle.

Unemployment cannot be bannished, but can be significantly reduced.

Minister Paulwell once said.... "Jamaica is not an investment friendly country...? This is true... with so much mismanagement of funds and poor investment in your own country why would other people want to invest in you?

[NeGatiVe]

Hmm, Paulwell... a minister without a portfolio. He's cursed every company in the IT sector... its seems as if SITEL is the only one surviving...

[Chris]

... its seems as if SITEL is the only one surviving...

Hmmm ... I'm not so sure about that ...

Oxford Manor purchase deal in jeopardy
The deal for the acquisition of Oxford Manor by technology company, Sitel Caribbean may be in jeopardy, with the possibility of the services that were intended to be conducted in the building being relocated to St Lucia, Business Observer sources say. (http://www.jamaicaobserver.com/magazines/Business/html/20030930T220000-0500_49759_OBS_OXFORD_MANOR_PURCHASE_DEAL_IN_JEOPA RDY.asp)

[NeGatiVe]

Thats just SITEL expanding into kingston... trust me the way they running things at sitlel, they going to be around for a long time (some of the supervisors there are really incompetent, but the CEO knows what he is doing). And the only problem mentioned in the above ad is that they wanted a building outside the freezone... and the GOJ has some issues with sitel accomodating the US embassy (maybe what they;re saying is that they dont want sitel renting the building out to Non - IT businesses). Then again I could be wrong.


Just my thoughts

[saint]

When I was doing PC Mechanics at Infoserv Mr. Paulwell
paid us a visit. My Instructor advised him that call centres was not the way to go and that there were better ways of harnessing the young intelligencia.
My instructor has worldwide experience in the I.T. field.
He has PHDs. in quantum physics and computer science.

Mr. Paulwell only smiled and said that his advisors had told him different. He did'nt even consider what was being said.

What can I tell you? ???

[BlackCryptoKnight]

When I was doing PC Mechanics at Infoserv Mr. Paulwell
paid us a visit. My Instructor advised him that call centres was not the way to go and that there were better ways of harnessing the young intelligencia.
My instructor has worldwide experience in the I.T. field.
He has PHDs. in quantum physics and computer science.

Mr. Paulwell only smiled and said that his advisors had told him different. He did'nt even consider what was being said.

What can I tell you? ???


Where did this idea of call centres being THE way to go come from? Where did his advisors get it from? I can't see how that logic comes about. Sure call centres are important, but why are they hanging on to the notion that they can revolutionize the economy?

[GodKid]

I agree with the knight-dude on this one... maybe we could get SAndor to do this.... since I think he pulled some strings for ChannelJamaica .... lets see what happens!

[sandor]

yes godkid, we submitted 18 detailed questions that he should be answering .. was promised the answers by the end of this week. will give you the link to it as soon as its available.