Gotel's Service Quality

[Ropy]

The reason why gotel has been providing such poor service to it's customers, is not that they intend to do so. But, because they are in beta stage and did not intend on offering their services as yet. But because many people called they just offered anyway. Currently they are upgrading their systems to what it originally should have been. So that means their service will be better as soon as upgrading has been completed. I did not make this up, my uncle who is dealing with the installation and upgrading told me. ;D

[yeayea]

Ropy, I believe this is true also, they were just testing the system out. When the upgrade is completed, we'll see what Gotel is all about. They had to test it somehow, the did say they were testing it didn't they?

[Chris]

I'll also agree with you Ropy. I think that most of the feedback (as negative as it might be) is really meant to push them to improve their service as quickly as possible so that they can officially start offering the service. If, however, after they officially launch and the official "break-in period" has passed and nothing improves, then you know that it'll be open season ;D

I spoke with some guys and got some brochures from Prime Wave (http://www.pwcwireless.com/), the company supplying the technology to Gotel, at the Jamaica Internet Forum. From what I understand, the soon to be launched Prime Wave 3000 will offer even better broadband capacity and capability than the Prime Wave 2000 currently being used by Gotel.

[DX157]

So if or when Gotel starts using Prime Wave 3000, only the new customers will benifit?
I paid for an upgrade to 128k, and up till tuesday (haven't had internet since then) i've never once gotten actual 64k speed.
Did some speed tests and seen speeds as low as 2.9kb/sec, ridiculous.
I pinged yahoo and google, got times from 700 to 750ms.

Hmm....is Jamtec also using Satellite???

[ProdMaster]

I wouldnt encourage anyone to take Gotel's service before launch since they are still in "beta stage".I am waiting to see what will happen after the launch then I will make up my mind. :)

[DarkAngel]

No disrespect Ropy ;D, but
1. The majority of us were fully aware weeks ago that they were doing some upgrade on their system.
2. I don't understand the relevance of telling us that they didn't intend to provide us with poor service, because it wouldn't be to any company's advantage especially in a highly competitive environment like ours to intentionally provide poor service to their customers, at least not a company that want to be around for too long.

The real issues are, did they inform these new customers of their state of readiness and the possibility of them experiencing significant downtime at the time when these people are signing up for the service, NO, do they have the intention to do so, NO (at least not according to that Manager Colin referred to in a previous post), and are they STILL signing up people for the service despite the problems they are having, YES. Now what does that tell you about this company?

Tell me people which makes more sense, Gotel having a limited number of test users reporting faults that arise in the system and having the technicians address them as they go about expanding and upgrading their system so when they decide to launch their system is adequately in placed and tested and during that period put prospective customers on a waiting list, OR Gotel jumping the gun and offering their service before they were ready and having there customers leaving them disappointed and disgruntled with the appalling quality of service, and telling their friends and associates about it, thereby giving Gotel a bad reputation before they even launch?

I have no sympathy for those of us who fully well know of the issues with Gotel sign up for their service non the less and turn around and complain, however when people are paying for a service they don't want to hear excuses, they want good service; what's so difficult in that to understand?


BTW when will the upgrade be completed and will the upgrade include changes to the customer/subcriber unit

when will Gotel launch? and why have Ropy post been edited?

P.S I am looking forward to the long over due improved quality service from Gotel after the upgrade is all done and they officially launch their service

[Chris]

... and why have Ropy post been edited?...
Sorry about that :-[ I edited both Ropy's and yeayea's posts because apparently Ropy made a mistake when typing the topic and it said "Gortel's Service Quality". I simply edited them both to remove the "r". Sorry if it created any suspicions out there. There's no conspiracy theory ;D

[yeayea]

I think when they implement the new Prime Wave 3000, the 2000 will still be operatable, so they won't be collecting them back. 3000 will just work better on the network. What I would do is request a change, I think they might do that if you convince them to.

[DarkAngel]

Sorry about that :-[ I edited both Ropy's and yeayea's posts because apparently Ropy made a mistake when typing the topic and it said "Gortel's Service Quality". I simply edited them both to remove the "r". Sorry if it created any suspicions out there. There's no conspiracy theory ;D

That's cool Chris no prob. wasn't suggesting anything just curious that's all ;D.

[Chris]

That's cool Chris no prob. wasn't suggesting anything just curious that's all ;D.


WHEW!! Man these guys are SHARP. Keep it up! ;D

[DX157]

Am I thinking clearly or does it actually make sense to have residents pay more for 256k than for a business....
I did some calculations:
All with tax already included....

Residential 256k/256k: 5750 + 1725 (setup)
initial    $7475   
monthly    $5750

Business 256k/128k   : 4387.25 + 3133.75 (setup)   
initial    $7521   
monthly    $4387.25

Business 768k/256k   : 6079.50+ 3133.75 (setup)   
initial    $9213.75   
monthly    $6079.50


I called them, Mr. Burrel (i think that's his name) says that i can't get a business package and in regards to justifying the costs, he just avoided that completely saying that "you can't look at the 256k part of it" or whatever.....
The difference in cost is rediculous as far as i'm concerned.
About the IP thing, he says they are working on a "Public Dynamic IP Address" ??? roight......
So businesses get all the benefits (if there are any)

I shoulda told him that i'm not certain how long i'm keeping Gotel and that i'm just waiting for Jammtec to get to Portmore in a couple months ;D
Would've loved to hear his response.....

[Chris]

based on the packages outlined by DX157, the Business 768k/256k is the best deal IMHO. Plenty more downstream than the residential for just under $400 per month more :o

Question: what defines a business? I mean, what is the deciding criteria that they use to differentiate a business from a residential customer.
Is it address? I doubt it because many small businesses and business professionals operate out of a residential address.
Is it a company name? I hope not, because there are many persons registered as sole traders. Get my drift?? ;)

[DX157]

Exactly...
I'd love to know what they use to determine that. I'm here thinking of how i can get in as a business cause i feel as a home user, etc... i'm being overcharged horribly.

[odsamuels]

I shoulda told him that i'm not certain how long i'm keeping Gotel and that i'm just waiting for Jammtec to get to Portmore in a couple months ;D
Would've loved to hear his response.....


I should probably go get up to date with the Jammtec thread before asking but... are you sure about that coupla months thing? When I had spoke to the outside consultant setting it up. He basically told me not to hold my breath 'cause that wasn't going to happen for any time soon.

[fragmin]

I couldn't agree more with dark angels comment. If Gotel was not ready to provide service then they should not be accepting paying customers, and if they accept peoples money then they are obligated to provide the service promised. I dont care about their problems. If they did not inform the customer, when he/she applies for service and makes the down payment, that the service they were currently providing was only for testing then they are obligated to provide what was promised in their literature.

[Chris]

...when all of us here as techies KNOW fully well the limitations of Wireless communications? Especially communications using LINE OF SIGHT?!?!...

Actually, the existing and latest version of the technology that Gotel is using (PrimeWave 3000 (http://www.pwcwireless.com/demo/pwc%203000.asp)) is designed for non-line of sight operation. Here's an extract from PrimeWave's website..

"PrimeWave 3000™ is designed to meet system needs that operates in Non-Line of Sight (NLOS) conditions which provides large coverage with high reliability and availability, high spectral efficiency that is scalable over time, and is cost-effective and easy to deploy."

Ok, now that I've come to their defense and I don't work for them, do you think Gotel will set me up with a FREE test installation AFTER the bugs are ironed out? ;D

[Collin]

But on the other hand, I have to question the logic of anyone who would even dare to sign up for WIRELESS broadband service.

HELLO!?!?!

What sick twisted Freudian logic would convice a man to signup for wireless communications when all of us here as techies KNOW fully well the limitations of Wireless communications? Especially communications using LINE OF SIGHT?!?!

....Especially since we live in JAMAICA!?

I'm sorry, wireless doesn't make sense in Jamaica either way. ADSL or Cable all the way.

Nobody wants to be downloading stuff off the net at 1.07 kb/s via a service they pay 3000+ per month. Heck no. If I'm shelling out that kinda dough each month, I better be getting a darn good service!


What sick twisted Freudian logic would convice a man to signup for wireless communications? -- The one that says since you cannot get broadband any other way, as CWJ does not expand their ADSL cabaple exchanges or put in more ports in the ones that are so already and since cable is done by regions and very little activity is in this sector right now!

What do you say to that?

[sicholas]

Can any1 give me the downlow on gotel. I live in the spanish town area and I applied 4 their 64k service.
I thought it was a good deal cuz its a bit inexspensive and the connection is always on.
However! evry1 seem to think GOTEl is crap & perhaps that truly is the case. I just need to know whats the best
deal for net service in my area at such an affordable price.

[Collin]

Can any1 give me the downlow on gotel. I live in the spanish town area and I applied 4 their 64k service.
I thought it was a good deal cuz its a bit inexspensive and the connection is always on.
However! evry1 seem to think GOTEl is crap & perhaps that truly is the case. I just need to know whats the best
deal for net service in my area at such an affordable price.


Follow the steps outlined below:
1) Read all the posts on Gotel on this forum
2) Re-read all the post in step 1
3) Make up your mind as to what the situation is

If after step 3 you are not sure what the situation..... Go back to step 1 :) :D ;D

[Cultus]

Com'on peeps...lets wait until Gotel's Launch before we start to slaughter them. I have had their service from Dec 2002....I applied fro the 192k package.....and up to this day I have not even received a good 56K connection. But hey....they're testing. So lets wait and see. I also agree that they should not be taking on any additional customers until they get their act together....

[Cultus]

I mean com'on ....at lest they are giving monthly rebates for the internet.... ;D

[odsamuels]

I'd say Sicholas (how is ur nick pronounced?), that it depends on your net needs and usage. If you're most interested in having 24 hour access and are going to mainly be doing leisure browsing and email checking well then go for it. It isn't going to be super-fast but I've had it since Dec 2002 as well and it has proven to be more cost-effective than the route of dial-up. In the early stages I had some periods of stable 72Kbps speeds but those days have been long gone. There is a 24 hour promise in there (and has been there for a while now) that things will soon be fixed. I haven't paid for the Internet yet since I've had it though. If you need Peer 2 Peer, file sharing action now (i.e. Kazaa) then maybe this isn't the route for you.

[amadeus29]

I was burnt by Entertainment Systems/Speednet and have become so accustomed to Broadband (??????) that I am now looking for another high-speed ISP.

N5's startup cost is much too high (approx $700 US) and someone has suggested Gotel. Your forum has been giving them a hard time but no one has suggested a superior alternative.

I have received good reports on C&W's ADSL but their monthly payment seems a bit excessive. I expect this cost will come down when the competition begins to bite.

Is there someone out there who is able to give a meaningful comparison between the different providers of Broadband Service rather than just bellyaching about Gotel all the time?

[Collin]

I was burnt by Entertainment Systems/Speednet and have become so accustomed to Broadband (??????) that I am now looking for another high-speed ISP.


Could you explain what you mean by "burnt by Entertainment Systems/Speednet " ?



I have received good reports on C&W's ADSL but their monthly payment seems a bit excessive. I expect this cost will come down when the competition begins to bite.

Is there someone out there who is able to give a meaningful comparison between the different providers of Broadband Service rather than just bellyaching about Gotel all the time?


If you NEED reliable broadband the only place to get it right now is CWJ...

As to comparisons between providers I figure the only meaningful thing you can get is one relating to product/features and costs...

InfoChannel uses CWJ lines to provide ADSL service... by all reports their service is not much to speak of.... and poor customer service

N5 has its share of issues to sort out... slow speed at times when you really need it to be fast....

Gotel as you know is not ready for the market as yet.... yes their prices are very good but they are currently unable to deliver .....

Jamtec is doing a phased rollout (good sense) but not much has been reported on their quality of service .. you can check their website for details on cost - see the Jamtec post)

It is reported that Kasnet has some broadband as well... agian not much is know of their service....

What you have to do is look at who is currently offerign the service and decide which among them you want to try.....

But agian if you require a constant, relaible connection then the only provider of such at this point in time is CWJ.

[RuHaSs]

Xenocrates:


What sick twisted Freudian logic would convice a man to signup for wireless communications when all of us here as techies KNOW fully well the limitations of Wireless communications? Especially communications using LINE OF SIGHT?!?!


Well as a techie i dont agree with any of your logic about wireless communication, this is not to flame you. Wireless if used properly has many advantages over hardline in a country like Jamaica. Some of the problems i have found here with wireless is very poor RF planning and also very poor installation, eg. most of the present WISP providers and even those in the planning stage are using 2.4 GHz band, now if one understands the technology even a we bit interference is going to kill them and adding amps are only going to make it worst in the long run, they even have a local spectrum usage problem but that another story. So we the end user see all kinds of speed probs with WISP and the cause of this is poor planning to begin with, dont blame the technology. Gotel has a sound platform its management thats the prob, they need REAL engineers not the paper ones :). If Gotel can weather the storm, some of it there own creation then they will be a serious broadband player, (we dont see much complaints about the Telco side) . Oh abit of info they switched there backbone and will be turning up the pipe as we speak so guys i hope we get some of that Good bandwidth we all crave.

[odsamuels]

I'm tired of hearing that turned up pipe line. How reliable is your link to that inside information, if you heard that from one of the customer care agents, or even one of the Techies, I'm not holding my breath. :-X

If you got one of those "withing 24hour" lines, let me know. To be honest I have not had any service outages for about an entire week now, so there had definitely for me been stability improvements.

I want the broadband so bad I have even offer my services for free just to help get the system sorted out... no response on that as yet.... anyway I hope you are right about that Pipe thing and I hope it's today.

[RuHaSs]

Well lets say my link is as good a one can probably have. Now as to the work for free, i have stated that one of their probs is they need Real eng. but no one seem to can tell them that (and they listen). Also i said that management is another prob, its a Gotel culture problem it seems, you try talking to them and either they know it allready or the guys from overseas can solve it (you get the picture) :(. In time i hope it changes, but for now they need an attitude adjustment, the customer is last and i do mean last and thats the way it seems to me at least.

Dont kill the messenger :)

[Collin]

...... you try talking to them and either they know it allready or the guys from overseas can solve it (you get the picture) :(. In time i hope it changes, but for now they need an attitude adjustment, the customer is last and i do mean last and thats the way it seems to me at least.

Dont kill the messenger :)


A very serious adjustment I would add, and if it takes too long in coming about then they will be serious hurt in the market place.

[amadeus29]

Quote from: amadeus29 on Yesterday at 12:44:25pm
I was burnt by Entertainment Systems/Speednet and have become so accustomed to Broadband (??????) that I am now looking for another high-speed ISP.


Could you explain what you mean by "burnt by Entertainment Systems/Speednet " ?

I signed up with Entertainment Systems in July of last year and committed to 1 year's subscription, with the expectation of receiving service in a week or 2.

I was not connected until November after pestering them almost every day and receiving a million and one excuses. The connection process and subsequent support left much to be desired but the service was appalling!!! Execrable!!! I did speed checks everyday, twice a day and e-mailed them to the techies at Speednet (I struck up a telephone relationship with one of them and he tried his best to be helpful but was hamstrung by authoritarian management).

After numerous complaints and threats, they eventually sent me an e-mail saying that they were GOING OUT OF BUSINESS because they could not settle some pricing/connectivity dispute they had with CWJ.

They had the nerve to ask me to bring in the cable modem they had installed in my house. I have no objection to giving them their modem but they will have to come for it themselves.

Quote:
I have received good reports on C&W's ADSL but their monthly payment seems a bit excessive. I expect this cost will come down when the competition begins to bite.

Is there someone out there who is able to give a meaningful comparison between the different providers of Broadband Service rather than just bellyaching about Gotel all the time?


If you NEED reliable broadband the only place to get it right now is CWJ...

As to comparisons between providers I figure the only meaningful thing you can get is one relating to product/features and costs...

I can think of quite a few more comparisons which a forum such as this could provide.....customer service, technical support, reliability of service, Performance, delivery, professionalism of staff, management (Gotel's management philosophy seems to be: "Take their money and to Hell with them")


What you have to do is look at who is currently offerign the service and decide which among them you want to try.....

This is supremely bad advice. ONe does not have to ""try a Provider first and discover their faults later. It is possible to make a judicious choice by finding out BEFORE you buy the service.

[Collin]

amadeus29 .. could you please take it easy with the font and colour next time, ? :) your post is hard to read liek that.



I can think of quite a few more comparisons which a forum such as this could provide.....customer service, technical support, reliability of service, Performance, delivery, professionalism of staff, management (Gotel's management philosophy seems to be: "Take their money and to Hell with them")
.... This is supremely bad advice. ONe does not have to ""try a Provider first and discover their faults later. It is possible to make a judicious choice by finding out BEFORE you buy the service.

Firstly, you are correct, those types of comparisons would indeed be most helpful... unfornately my response was based on the comparsions that I have seen and that I am yet to come across someone who has used all of these providers sufficently to provide that info you require.... most persons would have only used one or two.

Secondly, the "try and find out" comment is again based on the fact that little is known of all the players (especially the new ones) or some are restricted in areas they provide service..... thus the lack of knowledge to provide comparisons.

That is why we need to have persons from all across the breadth of Ja to join the forum so we will have access to a larger knowledge base. ;)

[amadeus29]

amadeus29 .. could you please take it easy with the font and colour next time, ? your post is hard to read liek that.

Sorry about the font and colour. I was trying to distinguish between your comment and my reply..................they were indistinguishable in the original pane.

Am new to the forum and just learning.

BTW I am going to take your advice and sign up for CWJ's ADSL. When Gotel and these other guys get the kinks sorted out I may decide to transfer as I really love the idea of wireless.

Also called up JAMMTEC and was impressed with their customer service and response time but they were unable to refer me to a demonstration site and seemed to expect me to purchase their system as an "act of faith".

Will keep you abreast of my quest as I seek the "Holy Grail".........Jamaica's ultimate broadband experience

[Collin]

That's good amadeus29, please keep us posted! and of course if you do decide to do the "holy grail" test then you need to let us know of the experience!! ;D ;D

[Chris]

Dont kill the messenger :)
No, we won't kill you, just sentence you to life with dial-up ;D

[sicholas]

hey guys any1 has gotel 64k at present? well I juss wanna know what the service iz like since lately. I signed up 4 it in feb an they say in about 8wks or so dem wi come and set it up. it would appear as if Jamtec is wayyy better than gotel but I'm poor thus Jamtec 50$ a month iz outa reach on my budget. basically I'm asking if GOTEL still sux! also, with the technology they are using is poor service associated with only certain areas or is it the entire network or just a geographical area? what kinda service U peeps in di Spain area gettin? would it B dif from some1 in portmr or a rural area.

[Chris]

... also, with the technology they are using is poor service associated with only certain areas or is it the entire network or just a geographical area? ...

I can't address your other questions regarding experience because I don't have their service, but I'll try to help out regarding the technology.

Based on the info that I have, the technology that they're presently using is generally acceptable and should produce ok data connectivity results. But as you and the rest of us are aware, technology is only as good as how it's implemented ;) In my opinion, another issue that may account for problems could be due to spectrum overload or interference with other frequencies. I raised this in another topic (http://www.techjamaica.com/tech_forum/index.php?board=1;action=display;threadid=524) and believe that this could be a major problem experienced by WISPs.

[sicholas]

U know Chris I wonder if the PPl @ gotel will even attempt to resolve the many problems their customers complain about. If the technology they are using is O.K 8) then why is the service so poor. I guess they had/have a poor business plan or incompetent staff. Dem a 1 new company still but dem fi do better! any1 else know bout di service @ present juss mek me know.
If any1 from gotel iz reading this, if only the company step up the quality of their service to a satisfactory level dem wi have nuff customers. Gotel has the potential, but if crappy service continue unno aggo get f#*!

[Chris]

If any1 from gotel iz reading this, if only the company step up the quality of their service to a satisfactory level dem wi have nuff customers.

You're quite right on that!

[Godfada]

hey ppl wazup!...i am fairly new to this, acutually today is the first...but after reading the Gotel Forum...i had to join.

The service provided by Gotel is worst than getting aid for Kuwait from Saddam!

i think i have a lot to be lamed for 'cause i implored ppl to get gotel for;
1.free talk between gotel customers.
2.cheap internet rates when compared to competitors
3. i hated CWJ

now let mi tell u..i signed up in Dec. and got service 6 weeks later.
the phone service is not bad....i actually cut cost on my phone bill
but!!!!
u dont get call waiting...u get the beep..but u cut off the previous caller if u go on the next line.
u have to call gotel to get updates on your credit balance.

now to the internet.

if your like me who download alot of music and software... DO NOT GET GOTEL!!!!...this is a warning!!

but...(as u may be wondering) yes i am now currently using Gotel ....but thats all it is good for right now...browsing the web.

so if ur into research or browsing only...u can prob sign up for the 64k....

p.s. 6:oopm yesterday...a man on bicycle came to my house to hand me a gotel bill, the due date is April 1, (moment of silence).....this bill is charging me for 192k which i havent been getting...

if u want to test ur internet speed...go to
www.bandwidthplace.com

[yeayea]

I find bandwidthplace to be inaccurate, I use http://nyc.speakeasy.net

[odsamuels]

I also find bandwidthplace and a lot of other online testers to be highly inaccurate. The best thing you can get online if speed is what you want to test with a click check out speed411.com or I think speedus.com. They have a free utility.

Okay, this is the Gotel thread... so btw today makes one week and one day since I have been without any kind of service from GoTel. :'(

[DarkAngel]

Oh abit of info they switched their backbone and will be turning up the pipe as we speak so guys i hope we get some of that Good bandwidth we all crave.

WOW ok after 3 let's all hold our breath 1..2..3 :-X

I cringe a bit when i hear that Gotel will be making any improvement to their service because it tends to mean more downtime and NO improvement.
btw havn't we been hearing about this thing of "significant improvement comming soon" for a couple of months now?

oh don't breath yet keep holding...... .

[odsamuels]

1 week, day 3 of no kind of service (phone or 'Net). Trust me... it wicked when ppl nuh have no choice and afi suffa! :'(

That place is as slack as slack can get, they don't seem to have any regard for the customer at all (with one or two personnel exceptions).

Sigh.

[DarkAngel]

1 week, day 3 of no kind of service (phone or 'Net). Trust me... it wicked when ppl nuh have no choice and afi suffa! :'(

That place is as slack as slack can get, they don't seem to have any regard for the customer at all (with one or two personnel exceptions).

Sigh.


My sympathies od i know what you are going through, I am curious however as to why they haven't sent a unit to rectify the problem as yet?

The slackness continues :

It's just under 6 months now since they started charging people for the service and they still have not gotten their act together, take the case of assigning phone numbers, i know for a FACT that different customers are STILL been assigned the SAME phone number! i don't claim to know about technical aspects of the telecom field but surely assigning unique phone numbers can't be that difficult. Can you imaging the headache people are having to deal with to have that problem rectified and having to inform their contacts of the change in their number?

A word of Warning to other Gotel customers, watch your call credit because yet AGAIN some of my talk time credit vanished- without a single reason given, under other circumstances i would not have recognised it. One can only wonder what is happening in much larger households, who might think that someone else in the household might have used up the credit; guess from now on i have to start the tedious task of manually calculating every dollar in talk time i have left :'(

Btw something i have detected, they are using the phone # of customers to query their database, i am not saying that method is wrong, but why are they not using the account # or part of it when they are checking your balance? i know it's much easier, but I can armed ONLY with your phone number check your balance and i don't have to be at your house or be using a gotel phone to do it, and if i want to i can go as far if the customer rep is not careful determine your address as well! Try it with your own Gotel number don't give them any details except for the phone number and tell me if it works.

[odsamuels]

:-\ 2 week 1 day and counting...

[DarkAngel]

Have any of you Gotel Guys tried what i asked yet?
All i am trying to show is that the method they are using is not secure, i can recall when Cable and wireless introduce their automated billing information system which only required a phone # to check you bill including your bill history, anybody could check anybody else's bill record armed only with the person's phone number until it was changed because of complaints made by C&W customers.

I hope by posting this online the people at Gotel will change their system or instruct their Customer reps to be more careful or even call you back to give you your balance as an interim measure. It only require a very little social engineering to to extract additional info from their Customer reps.

my 2 cents

[Chris]

... I hope by posting this online the people at Gotel will change their system or instruct their Customer reps to be more careful or even call you back to give you your balance as an interim measure. It only require a very little social engineering to to extract additional info from their Customer reps.

my 2 cents



You're right DarkAngel, if the system is like that then it needs to be changed.

Regarding the quality of service currently being experienced by Gotel customers, here's a news article of Gotel's explanation: Gotel says bandwidth hampering its roll-out (http://www.jamaicaobserver.com/magazines/Business/html/20030408T200000-0500_42222_OBS_GOTEL_SAYS_BANDWIDTH_HAMPERING_ITS_ ROLL_OUT.asp). For the Gotel customers here, I hope this explanation can put your minds at ease :D

[odsamuels]

2 Weeks... 2 days. This sucks. :(

Their whole customer management system sucks. I so wish I had an option, it would give me such joy to call them and say: "Good day, I'm a subscriber of yours and I would like to make a request for an engineer to come by and COME TEK UP UNNU TINGZ BEFORE MI DASH IT WEH!!!!!!" ;D

Just venting, dont worry, no Internet will do that to you.

The latest story is that my radio needs to change and they don't have any right now and them can't tell me when they will get more. :-\

[sicholas]

does any1 think GOTEL should separate their broadband service from their telephone service?

Advantage to the PPL:
1. we dont pay 4 a telephone service we wont really even use

2. telephone service will now attract a 5% increase on the G.C.T thus if 1 has only broadband this increase SHOULD NOT be a problem because it would not b e applicable.

3. this would let it seem as if gotel value customer's opinion if they separated the package by doing what perhaps the majority of their customers would suggest. this may even increase popularity and subscription!

DISADVANTAGE ! gotel.
1. Perhaps no1 will even want their telephone service which may lead to a drop in their pockets.

2. di GOVT may be disappointed by this move, because when they were estimating how much $ they would acquire with this new tax gotel's contribution may have been tallied in this estimate thus a move like this would throw off the GOVT's "planned for" tax income. then they wwould probably sick the OUR on gotel to act in n favour of the govt or form some commitee to sheg up things or buy out the heads @ gotel.




who would support the idea of gotel separating the service?

Who think they wouldn't do it because of the amount of $ they would probably lose?

[Collin]

I would certainly agree with the separation of those services, but somehow I doubt that we shall see this come to pass.

Gotel's primary mission is to be a telephone service provider... hence the (I beleive) continue to insist that for them to provide you with broadband then you must also take telephone service from them.

Not only Gotel's contribution would have been tallied but Infochannel future contribution as well....

But thinking of it isn't the prepaid services that contribute the majority of these telecoms profit?
It would be reasonable therefore to say that it is the prepaid customers that will continue to provide the Govt with increased revenue!!

[sicholas]

Hy te guess what? (what) I hve become a victim!
On the 25th of Feb, I went over by GOTEL & applied 4 their 64k net, they told me that it would take 2-8 weeks for them to come and install their stuff, They said they would call me before the TIME is up and arrange a date so they can come and install their stuff. Anyhow 2day is the 28th APril, & all now mi nuh get a call or e-mail or snail mail >:( . Just goes to show how great their customer service iz.

[Collin]

I was kinda hoping that they would have been improving by now... guess we all have a very long wait ahead of us to see them really take customer service serious !!

[Nastrodamus]

Personally,

I have had it with the slackness that I have heard that Gotel has been up with, and no form of improvement?

I am yet to hear just ONE SATISFIED CUSTOMER.

Yes us Jamaican's are picky, but they have pushed the limit don't you think?

Who can we turn to now?? Who rules in the bandwith department?? Who really steps up to the plate with to match ol' Careless & Worthless (C&W)...?

Gotel .... yes we will do just that, we will GO and TELL everyone what a sloppy first impression you have given us and has shown us no remorse by actually continuing to provide service at such a low standard.

[Ropy]

I think we all should keep an eye on C&W. For reasone see http://www.techjamaica.com/tech_forum/index.php?board=1;action=display;threadid=653

[fragmin]

For broadband i-net, i suggest giving Jammtec a try, I have had their service a while now, it was a bumpy start with occasional bumps, but their customer service is EXCELLENT, The speeds are good , and if sevice is down they make a concerted effort to have it back up in no time

[odsamuels]

I am happy to report that GoTel is once again getting my thumbs up. For almost a month (since my upper management friend had my service fixed), I have now been experiencing excellent call and Internet quality for almost a month and with about 92% up times. This is definitely a drastic improvement as far as my experience goes.

I have been on GoTel since December, I made my first ever payment for Internet today, because I finally feel as if I am getting a service worth paying for (even though I have never received a posted bill).

[DarkAngel]

2 Weeks... 2 days. This sucks. :(

Their whole customer management system sucks. I so wish I had an option, it would give me such joy to call them and say: "Good day, I'm a subscriber of yours and I would like to make a request for an engineer to come by and COME TEK UP UNNU TINGZ BEFORE MI DASH IT WEH!!!!!!" ;D

Just venting, dont worry, no Internet will do that to you.

The latest story is that my radio needs to change and they don't have any right now and them can't tell me when they will get more. :-\

Hey OD is the replacement SU back up yet?

[odsamuels]

Yeh mon! The replacement SU seemed to have done the trick! Makes me wonder how much of my prior problems were GoTel backend and how much was the SU's fault.

Unfortunately though, they are still not issuing bandwidth upgrades as yet.

[Collin]

I am happy to report that GoTel is once again getting my thumbs up. For almost a month (since my upper management friend had my service fixed), I have now been experiencing excellent call and Internet quality for almost a month and with about 92% up times. This is definitely a drastic improvement as far as my experience goes.


I am happy to hear that you can give them thumps up!!
I am still waiting to see how they develop more before giving them business!!

But I must say its encouraging to hear this report.

[Godfada]

For broadband i-net, i suggest giving Jammtec a try, I have had their service a while now, it was a bumpy start with occasional bumps, but their customer service is EXCELLENT, The speeds are good , and if sevice is down they make a concerted effort to have it back up in no time


please tell me how i can contact them..cause i am leaving Gotel..cause i am sick of their s@?$.

and any other nessary details i should be aware of.

[matronyx]

pingrate?

i know they not in mobay yet cause we called em, but just in case they arrive by summer, what is gaming like with them? anybody know?

[Chris]

please tell me how i can contact them..cause i am leaving Gotel..cause i am sick of their s@?$.

and any other nessary details i should be aware of.


Here's the link to the discussion on Jammtec:
http://www.techjamaica.com/tech_forum/index.php?board=1;action=display;threadid=390;star t=0

[sicholas]

THIS just in - To all of who are not in their RIGHT mind & would want GOTEL's poor services.

I have been in this thread COMPLAINING like a little girl about how MI GO a GOTEL on di 22nd of FEB 2003, & 2day iz di 27th of JUNE 2003.
Mi PAY dem mi $ & di set a ******** dem tek mi $ an say mi fi gi dem 2-8 weeks for INSTALLATION!

All now dem nuh call me! dem have mi e-mail address dem, mi cell # and mi house #.
All NOW dem nuh mek contact, I called there like 3 weeks ago & dem say dem a w8 on EQUIPMENT from foreign.

Boycott GOTEL, dem not even deserve half a chance fi do business here in Ja.

[Chris]

I understand your grief sicholas, but telling people to boycott GoTel is going a little too far. State your factual experience (which you've done) and then leave people to make their own decision ;).