Felicity Crosswell- Brandt, Rupert Gordon-Whyte and Mike Thomas developed and managed an exclusive accident service offered at no cost to clients/drivers whose vehicles are insured through authorised insurance agents of Bahamas First General Insurance Company (BFGIC) - the first service of its kind in Nassau, Bahamas.

This service, named Nassau Bahamas First Response, was launched on August 1 and is an innovative programme that provides on-location assistance and support from the moment a motor vehicle accident takes place through to the claim and repairs process.

Through the service, insured clients can call the insurance firm at any time during the day to respond to an accident secene, where they will assess the damage and begin the claims process.
The police is also called and advised of the location of the accident, and wrecking services are also requested if the vehicle is not in a driving condition. In the case of a client sustaining injury, ambulance response is also offered .

At the launch, BFGIC president Patrick Ward, stated that bold and distinctive First Response vans are becoming a common sight at accident scenes in addition to the customary presence of police vehicles and ambulances.

First Response, he pointed out, will facilitate faster claims processing for the general insurer and the service represents the greatest change in the last one hundred years in the Bahamas regarding the methods and approaches taken by the general insurers in the matter of settlement of motor vehicle claims.
"I have been associated with Felicity Crosswell-Brandt for the past 10 years in project development and I congratulate her and the rest of the Jamaican team for taking the responsibility of establishing this service in Bahamas."

Crosswell-Brandt, chief executive of MSC McKay (Jamaica) Ltd, the largest motor vehicle loss adjusting business in Jamaica, introduced the software that pioneered similar programmes in Jamaica, namely British Caribbean Insurance Assist and NEM ALERT.

She noted that the size of the new providence makes the use of the product a vital process of BFGI's ongoing vision for excellence in their customer approach.

"The Bahamian product is a total buy-in by Bahamas First. It is anticipated that this claims settling approach will in six months be the mandated approach of Bahamas First," said Crosswell-Brandt. "I am particularly proud that we were able to export homegrown software to handle the claims the start through to the end in a virtual environment."

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