The new service has the traditional features of the PBX system, including call-transfer capabilities, voicemail and extension-to-extension dialling.

But it will also offer, said C&WJ, even more modern features like unified messaging that collect all voice, email and fax messages from personal computers, phones or hand-held devices and stores them at a single convenient access point.

"The service is also designed to minimise downtime for clients as the system will be managed from a centralised platform, virtually eliminating the need for technicians to visit customer premises to make upgrades and repairs," said C&WJ in a company release announcing the product.

The system falls within the portfolio of the company's business solutions unit.

"Our new voice solution can be integrated with existing telephony systems to provide enhanced communication and collaboration tools, while preserving a company's investment in existing infrastructure," said Lloyd Distant, vice-president.

""We can also connect multiple offices, allowing communications to take place more seamlessly and enable remote working by giving off-site employees the access to the same strategic tools they would have at the corporate office."

Its security features include a rerouting system for calls to either a location or device, including a fixed line, mobile phone or a PC-based 'softphone', in the event of a disaster.

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