Crucial to this success, is the stakeholders commitment to embark on a drive to manage content, automate and streamline business processes within the enterprise to maximize efficiency and productivity through the empowering of  day to day decision makers with the necessary information to make swift but comprehensive decisions.

Enterprise Content Management (ECM) solutions is a solid foundation on which to build and sustain a competitive advantage in your marketplace through simplifying the way that your critical and everyday decisions are made – by individuals, across project teams and departments, or for your complete enterprise.

An ECM solution is best used in conjunction with re-engineered business processes to manage structured and unstructured content. This leads to a common question – What is Content? Content refers to electronic documents, scanned documents, faxed documents, compound documents, XML files, Images, Audio files, Video files, Forms, and Emails.

Content Management – Features & Functionality

Enterprise Content Management solutions are used to build, organize, manage, store, make accessible, create access to, or deliver information in a variety of media formats.

In pursuing an ECM application in the market today, some of the following features and functions should be standard: A centralized repository based on a strong database, the ability to access documents globally, automatic replication across distributed server configurations, enables version control, management of compound documents, security that ensures only authorized persons to access to sensitive business content and sophisticated search capabilities.

What Are The Benefits Of Content Management?

Some of the direct benefits that an organization should expect to see within a two-year period are:

• Reduction of time spent searching for files / information
• Security of confidential and sensitive data
• Increased ability to share documents via several routing methods
• Simultaneous access to information
• Ensure regulatory compliance
• Protection of information that is now electronically stored
• Reduction in costs; through stationary, filing cabinets, and better use of floor space
• Automation and acceleration of business processes
• Reduction in turnaround time
• Better B2B communications

Content Management in Jamaica and the region

For the most part we have found the commitment to increased efficiency and cost reduction by major institutions lacking, such as government.

However, ILLUMINAT has very successful ECM solutions implemented across the Caribbean region, with very satisfied customers that very readily boasts the tremendous benefits they have gained to date, satisfaction with the scalability and stability of our solutions, but most importantly how quickly they achieved returns on their investment.

Examples of these satisfied ECM customers include The Office of the Registrar of Companies (Jamaica), Cable & Wireless Jamaica Ltd, Barbados Light & Power, The Supreme Court of Barbados, The Land Registry (Trinidad), Barbados Mutual Life Assurance, and Sagicor.

ILLUMINAT, a subsidiary of the Neal and Massy Group, is the largest provider of Information and Communications technology throughout the Caribbean region. Located at 28 Balmoral Avenue, Kingston 10 and Freeport, Montego Bay.