According to Yasmin Chong, chairperson for the CACU, Flow has not been in keeping with the roll out plan of its services that was previously announced.  She added that the cost for the company's services continue to change as such customers are confused.

"When we had discussions with them (Flow), the roll out plan was far more extensive than what I'm seeing now in the press," Ms. Chong said.

Solid plan

She said the CACU will be requesting a solid plan from Flow, outlining the communication company's definite roll out plan.

Joan McPherson, director of marketing at Flow, denied the claims made by the CACU and said her company has been keeping with its roll out plan.

"We had said that, our roll out plan, that we would start in Kingston and St. Andrew ... and we are keeping within the time frame.  We have honoured all our commitments made to the public," Ms. McPherson told The Gleaner.  She said the company was rolling out on a phased basis with a three- year timeframe.

Initial cost

Ms. McPherson told The Gleaner that Flow has not changed the initial cost announced for any of its services.  She said the company has increased the value of two of its Internet services by doubling the speed while not increasing the cost for the services.

She added that services are now available in New Kingston, Beverly Hills and Long Mountain and, by the end of August, the company would be in Grants Pen, Chambers Lane, parts of Mona, Barbican and Cherry Gardens.

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